The Power of a Service Agreement for your Compressed Air System with Sunil Joseph
Even when designing a system for supplying production with compressed air or vacuum, oxygen, nitrogen or other gases, one thing is
clear: it will not work without maintenance. Compressed air filters and compressor lubricants have to be changed regularly, wear parts
have to be replaced so that the system runs reliably and safely for many years.
Between 5 and 10 percent of the total investment amount has to be calculated for the maintenance costs each year. Here we discuss the
advantages of service agreements with Sunil, our Service specialised Sales Engineer for Ash Air.
Tell us about yourself and your role at Ash Air?
"I joined the Group company in 2008 as a Service Engineer - India. After two years, I moved to Dubai and became a Senior Service
Engineer. In 2013, I joined CTS Aftermarket Sales Engineer and in 2015, Aftermarket Consultant for the Gas and Process Division. I
moved to New Zealand in 2019 and started in my current role!
I feel excited to help our customers find the right service solutions for their compressed gases and vacuum installations. I have been
doing this since 2008 when I joined the Group company in India! Later in 2010, I have had the privilege to work with several customers
across the Middle East and Africa! Providing them with a sustainable service solution offering for their complex installation has
been a wonderful experience. Now I have continued doing that for our New Zealand customers since 2019."
How can a Service Agreement help a customer and their operations' longevity?
"When customers make a purchase of any equipment, they consistently prioritize the availability of after-sales support. Their primary
concern lies in ensuring a seamless operation, as they are well aware of the potential losses incurred due to breakdowns. This is
precisely why customers find Ash Air to be their preferred business partner, as we offer comprehensive service support and deliver
top-notch air, vacuum, and gas solutions all under one roof!
When customers have a service agreement, it benefits them more than us. It allows them to focus on their core business. The
customer always desires their machines to perform optimally and have a long lifespan, high availability, energy efficiency, limited risk,
and a transparent/fixed budget. All these requirements are met when they have a service agreement with us. Furthermore, we go the extra
mile by providing qualified engineers who can handle the service tasks, and reducing the likelihood of unforeseen breakdowns, and this
will eliminate the need for customers to appoint a qualified compressor technical person. A service agreement with Ash Air plays a
crucial role in meeting customer expectations and ensuring their satisfaction.
From our company's perspective, the value of service agreements extends beyond the mere availability of spare parts and regular servicing.
While maintaining our brand image remains essential, we take immense pride in customers expressing their satisfaction with our compressors,
which continue to operate smoothly for a decade without any breakdowns!"
What does an Ash Air Service Agreement entail? And how do I go about opting for one?
"Our service agreement is completely tailored to meet our customers' specific needs and preferences, ensuring a comprehensive
understanding of our offer.
We extend service support to a wide range of industries, which means that as a salesperson, it is essential for me to visit all customers,
regardless of whether they utilize our brands. During these visits, my objective is to assess their unique requirements and make them aware
of the benefits of our service products, emphasizing the significance of regular maintenance by sharing by enriching experience.
Given that each customer has their distinct set of needs, we present proposals that are customized accordingly."
A memorable experience or positive outcome for a customer that had taken up a Service Agreement offer with you?
"My favorite memorable experience is with an innovative New Zealand company who specialise in pre-painted steel and aluminum
roofing and cladding products in New Zealand, who hadn't used our services for some time. When I joined Ash Air, I decided to pay a
visit to one of our former customers to understand why they had chosen a different supplier. During my discussion, I discovered that they
had switched to another supplier because one of the plant managers' relatives was employed by the local supplier! Realizing that the
customer had made an unfavorable decision, I took the opportunity to explain the potential consequences. Thankfully, the customer came to
the realization that the way forward was indeed with Ash Air.
Over the following months, I maintained regular visits to this customer, ensuring a two-month gap between each visit. Then, one Sunday, I
received a phone call from the customer urgently requesting my presence. Their entire plant had come to a standstill due to compressor
failure. Without hesitation, we promptly fixed their machinery on the very same day.
The outcome of this timely assistance was the signing of a service agreement. Within a year, they showed their trust in us by placing a
new order for a compressor and dryer!" //
Our Team in this series
Sunil Joseph
Service Sales Engineer Leader
Email: sunil.joseph@ashair.co.nz
Natalie Mitchell
Interviewer / Digital & Communication Manager
Email: natalie.mitchell@ashair.co.nz
Talk to our team about a service agreement for your business today!
Who
we are and how Ash Air can help your business!
Ash Air has been around in New Zealand since 1979, and weβve grown into a nationwide company with international support and a reputation
for quality and reliability. We look after all things compressed air for your business!
Rotary Screw and Piston Air Compressors
Vacuum Pumps and Blowers
Nitrogen Generation
An extensive line of Air Treatment components
AIRnet Piping System and Filtration
Mobile Compressors, Generators, and Light Towers
Ash Air's range of Chicago Pneumatic, ALUP, Pneumatech, and Atlas Copco products are used extensively around the world in
industries ranging from oil and gas to food, automotive and farming, and we bring you these world-class compressors here in the land of
the long white cloud. Our technicians are compressed air equipment experts and are dedicated to addressing customer needs. Supported with
nationwide coverage, Ash Air offers one of the widest selections of compressed air, vacuum pump, and industrial gas equipment and parts
available today in New Zealand.
Reliability and Efficiency
With Ash Air, you can count on reliability and high performance for even the most demanding applications. We focus our efforts on the
following:
Increasing uptime
Reducing unexpected repairs
Reducing energy consumption and meeting our sustainability goals
For many businesses, preserving energy and becoming more sustainable have become top priorities. That not only saves them money but also
makes them more competitive in the future, when demand for βgreenβ products and services will only increase. Not just because governments
mandate greater sustainability but also because you, our customers expect it. Here, we talk to our experienced Sales Engineer, Romain, who
has a strong background in helping our partners with energy efficient compressed air options to get the most out of their business.
Read More…
To make shopping easier, Ash Air ow offers the Afterpay payment option, so you can Shop Now, Wear Now and Pay Later, Interest Free. Afterpay
offers interest free payment plans for both your online & instore purchases.
You buy what you want today and pay it off in four equal and affordable, interest free fortnightly installments.
Read More…
On May 17th, we united to promote kindness, inclusion, and the global vision of eliminating bullying. Through mindfulness activities and
awareness sessions, we stood together to make a difference. Discover how Ash Air is contributing to a more compassionate world. π
#PinkShirtDay #StopBullying
Read More…
We've created a new section on our website showcasing our case studies. Stay tuned, as we will add more regularly! Discover how Ash Air
has partnered with various businesses across diverse industries in New Zealand, delivering top-notch compressed air, vacuum pump, and
nitrogen solutions to a wide array of customers. Explore our compelling case studies below.
Read More…
We are pleased to announce that we have relocated our Palmerston North Service Centre to 667 Tremaine Avenue. Although our address has
changed, we continue to offer the same excellent service to our customers.
Read More…
Water for All is our main community engagement initiative. Through the dedicated and passionate work of volunteering employees, Water for
All funds projects which empower people through access to clean drinking water, sanitation and hygiene. Since 1984 we have reached millions of people all over the world and there are local Water for All organizations in more than 50 countries. Ash Air recently fundraised internally - here's how it went.
Read More…
Last week some of our Field Service Engineers delved into the world of e-controllers and optimisers at Ash Air Head Office. It was a
dynamic blend of hands-on experiences and theoretical insights, ensuring we stay at the cutting edge of Connectivity and Optimisation for your compressed air systems.
Read More…
The safety and well-being of our team remain our top priority. On April 28, 2024, we commemorated Safety, Health, and Wellbeing Day at Ash
Air. This occasion provided us with an opportunity to contemplate the importance of safety, health, and wellbeing in our daily routines. Our
celebration at Ash Air is in sync with organizations globally, aligning with the UN's World Day for Safety and Health at Work.
Read More…
For many businesses, preserving energy and becoming more sustainable have become top priorities. That not only saves them money but also
makes them more competitive in the future, when demand for βgreenβ products and services will only increase. Not just because governments
mandate greater sustainability but also because you, our customers expect it. Here, we talk to our experienced Sales Engineer, Romain, who
has a strong background in helping our partners with energy efficient compressed air options to get the most out of their business.
Read More…
To make shopping easier, Ash Air ow offers the Afterpay payment option, so you can Shop Now, Wear Now and Pay Later, Interest Free. Afterpay
offers interest free payment plans for both your online & instore purchases.
You buy what you want today and pay it off in four equal and affordable, interest free fortnightly installments.
Read More…
On May 17th, we united to promote kindness, inclusion, and the global vision of eliminating bullying. Through mindfulness activities and
awareness sessions, we stood together to make a difference. Discover how Ash Air is contributing to a more compassionate world. π
#PinkShirtDay #StopBullying
Read More…
We've created a new section on our website showcasing our case studies. Stay tuned, as we will add more regularly! Discover how Ash Air
has partnered with various businesses across diverse industries in New Zealand, delivering top-notch compressed air, vacuum pump, and
nitrogen solutions to a wide array of customers. Explore our compelling case studies below.
Read More…
We are pleased to announce that we have relocated our Palmerston North Service Centre to 667 Tremaine Avenue. Although our address has
changed, we continue to offer the same excellent service to our customers.
Read More…
Water for All is our main community engagement initiative. Through the dedicated and passionate work of volunteering employees, Water for
All funds projects which empower people through access to clean drinking water, sanitation and hygiene. Since 1984 we have reached millions of people all over the world and there are local Water for All organizations in more than 50 countries. Ash Air recently fundraised internally - here's how it went.
Read More…
Last week some of our Field Service Engineers delved into the world of e-controllers and optimisers at Ash Air Head Office. It was a
dynamic blend of hands-on experiences and theoretical insights, ensuring we stay at the cutting edge of Connectivity and Optimisation for your compressed air systems.
Read More…
The safety and well-being of our team remain our top priority. On April 28, 2024, we commemorated Safety, Health, and Wellbeing Day at Ash
Air. This occasion provided us with an opportunity to contemplate the importance of safety, health, and wellbeing in our daily routines. Our
celebration at Ash Air is in sync with organizations globally, aligning with the UN's World Day for Safety and Health at Work.
Read More…
Discover how Ash Air's recently fostered unity and strengthened communication among team members, creating a supportive and cohesive workplace environment in the build up to the recent Easter Holiday break.
Read More…
In dedication to fostering an inclusive workplace culture that values and celebrates every individual, we joyously commemorate International
Women's Month throughout March.
Read More…
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Who
we are and how Ash Air can help your business!
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