#AshAirPassionatePeople: Our Service Planners!

The team at Ash Air are passionate about supporting the continuity of your business 24/7; supporting all aspects of your compressed air and vacuum systems, with second-to-none service for all brands. Consistently working towards providing absolute compressed air performance for your operations, we couldn't achieve this without an intregal part of the formula: our ever-important Service Planners!

Here we take a look at the Service Planner role at Ash Air, and the unique function of our team performing the involved tasks, as well a chat to Julie and Kelly: a couple of amazing Service Planners within the team! 

So, what does a Service Planner do?

We have Service Planners in all our main service locations/branches throughout the country. Our team of Planners and Coordinators are the first in line contact for our customers in need for maintenance and repair. They are responsible for planning the day to day schedules of our Field Service Engineers, and to organise crucial technical support for our customers. 

Next level customer service: How do our Planners make a difference and how do they help your business?

Being the main point of contact for our service customers, they are responsible for helping you, negotiating and agreeing the interventions terms, and ensuring we honour our service agreements and cover any of our customers requirements! We let you know when your compressor is ready for its servicing and allowing you to easily work in keeping your compressed air system in optimal condition, around the clock, 24/7.

Our team provide first line technical support to our customers, managing operational software, generating, and analysing reports related to our FSE utilisation and work process! We're proud of our dedication to creating a quality service experience from start to finish, and to help our customers solve their problems. This is why we are considered a business partner by our customers! 


What our Service Planners have to say


โ€œWhen I first took the role of Customer Services Administrator 8 years ago, it was not normal to have a female in this role.  Through my hard work, improving business processes and working smarter, I grew the role and was promoted to Service Planner. Last year my role grew to include Service Coordinator for Nelson/Marlborough which has one technician. This has put me back on a steeper end of the learning curve. It has helped that my manager allows me to have the freedom to branch out in my role

.I enjoy the empowerment and freedom to make decisions that better my work life at Ash Air and therefore benefits the team. 

]What motivates me? Being able to grow and be flexible in the role. I enjoy interacting with customers from varying types of businesses as they each have different needs.  I like to deliver a positive experience to our customers by being helpful, reliable and easy to deal with.โ€ 

Julie,
Service Planner/Coordinator

โ€œThe thing that I enjoy about this role is that I get to build relationships with the customers I book work with - even though I have never met them in person! You get to know them well and its rewarding.
Within this role there is a lot to learn;  it can be challenging at times because there are some things that take a bit longer to process and learn. For example, what parts to order for a compressor service can be a different from others. And then there are compressors that you have never heard of before. This where you can collaborate and utilise the knowledge of the people I work with! Our Service Technicians are full of knowledge, and they help me out a lot! They are the best. This role also relies a lot on being organized and I like that!
Many things contribute to my motivation: staying positive and seeing the brighter side of life, even when things are bad and not going so well. My family and friends is what keeps me going as well - they keep me humble and true to myself!โ€ 

ย 

Kelly,
Service Planner

Who we are!

Weโ€™re a leader in our field, part of the largest compressed air company in the world, representing international brands. We have 13 locations throughout New Zealand, providing nationwide coverage, a supportive head office, and a team who are passionate about the performance of New Zealandโ€™s air compressors and vacuum pumps. 

  • We specialise in the sales, service and installation of compressed air and vacuum equipment, blowers and all ancillary equipment. We offer excellent working conditions, competitive remuneration, the back up of a leading team, as well as a host of additional benefits.
  • Ash Air started out as a hire company in 1979. We soon realised a need in New Zealand for a company that specialised in uncompromising service and quality products. By the mid 1980's we were building oil flooded screw compressors for the New Zealand market. Through organic and acquisition growth we soon became the largest company in New Zealand specialising in the compressed air and vacuum service and supply industry.
  • Today, we are part of a global group who are world leaders in compressed air, and we are proud of our dedication to our customers operational longevity by offering sustainable products and services that sit in line with our passion for energy efficiency and your business well-being. More than 9,300 businesses all over New Zealand trust us to set-up, upgrade, and look after their compressed air and vacuum systems.  
  • Our people are our strength. Here at Ash Air, we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We are committed to equality of opportunity and encourage a dedicated, responsible and conscientious person to apply to join our supportive and dedicated team.


All applications will be treated in the strictest confidence. Applicants for this position must have a full NZ driverโ€™s licence. To apply for a job you must have the right to live and work in New Zealand; however we can provide assistance and guidance for applicants with a good proven track record in the Compressed Air Industries from overseas.








News


For many businesses, preserving energy and becoming more sustainable have become top priorities. That not only saves them money but also makes them more competitive in the future, when demand for โ€œgreenโ€ products and services will only increase. Not just because governments mandate greater sustainability but also because you, our customers expect it. Here, we talk to our experienced Sales Engineer, Romain, who has a strong background in helping our partners with energy efficient compressed air options to get the most out of their business. …


To make shopping easier, Ash Air ow offers the Afterpay payment option, so you can Shop Now, Wear Now and Pay Later, Interest Free. Afterpay offers interest free payment plans for both your online & instore purchases.
You buy what you want today and pay it off in four equal and affordable, interest free fortnightly installments.  …


On May 17th, we united to promote kindness, inclusion, and the global vision of eliminating bullying. Through mindfulness activities and awareness sessions, we stood together to make a difference. Discover how Ash Air is contributing to a more compassionate world. ๐Ÿ’— #PinkShirtDay #StopBullying …


We've created a new section on our website showcasing our case studies. Stay tuned, as we will add more regularly! Discover how Ash Air has partnered with various businesses across diverse industries in New Zealand, delivering top-notch compressed air, vacuum pump, and nitrogen solutions to a wide array of customers. Explore our compelling case studies below. …


We are pleased to announce that we have relocated our Palmerston North Service Centre to 667 Tremaine Avenue. Although our address has changed, we continue to offer the same excellent service to our customers. …


Water for All is our main community engagement initiative. Through the dedicated and passionate work of volunteering employees, Water for All funds projects which empower people through access to clean drinking water, sanitation and hygiene. Since 1984 we have reached millions of people all over the world and there are local Water for All organizations in more than 50 countries. Ash Air recently fundraised internally - here's how it went. …


 Last week some of our Field Service Engineers delved into the world of e-controllers and optimisers at Ash Air Head Office. It was a dynamic blend of hands-on experiences and theoretical insights, ensuring we stay at the cutting edge of Connectivity and Optimisation for your compressed air systems. …


The safety and well-being of our team remain our top priority. On April 28, 2024, we commemorated Safety, Health, and Wellbeing Day at Ash Air. This occasion provided us with an opportunity to contemplate the importance of safety, health, and wellbeing in our daily routines. Our celebration at Ash Air is in sync with organizations globally, aligning with the UN's World Day for Safety and Health at Work. …


In dedication to fostering an inclusive workplace culture that values and celebrates every individual, we joyously commemorate International Women's Month throughout March. …


Celebrate International Women's Day with the Ash Air team on March 8th, where we recognise the importance of contributing to forging a better working world - a more inclusive, gender equal world. Ash Air is an equal opportunity employer and has female representation across the entire company. Ash Air has representation in our National Warehouse, Branches and Head Office locations with administrators, accounts, schedulers, sales and service engineers, and managers roles throughout the country. Here we talk to Maryam, our new Sales Engineer for Bay of Plenty region! …


Discover the #PowerofRed with our Red Hot Deals on Chicago Pneumatic Portables for a limited time only!



Designed for demanding job sites, our Chicago Pneumatic mobile air compressors for sale in NZ allow operators to run multiple hand tools and hammers at the same time for maximum efficiency. Theyโ€™re also ideal for sandblasting, irrigation blow-outs and general construction applications.We have a limited number of CP portable diesel compressors for sale at massively disconted prices to the New Zealand market.  …


Here Jess, an Ash Air Service Engineer, kindly spoke to us about navigating the industry as a women amongst men, and how to get more young women choosing Engineering fields as their career. At Ash Air we break the stereotypes, and firmly trust the power of our women, gender diversity and equality. We have a 30% female workforce in effect, with representation in all areas of our operations: warehousing, administrators, finance, logistics and planning, management, as well as sales and service engineers.  …


๐ŸŽ„โœจ To give thanks to the incredible Ash Air team for their dedication and hard work through the year, we recognise this throughout the country with Christmas get-togethers. This year was one for the books! It was the first time we brought together as many of the Ash Air family as possible, for an unforgettable Christmas in the Park Family Event! ๐ŸŽ‰ …


And just like that, 2023 is coming to a close. And what a year it has been!  We would like to take the opportunity to thank you for your ongoing support throughout 2023. We look forward to continuing to supply you with our industry-leading products and trusted services now and in the future. Wishing you and your team a safe and happy holiday season. …


Discover the transformative journey of Ash Air, a trailblazer in compressed air excellence since 1979. With over four decades of commitment to energy efficiency, sustainability, and tailored solutions, Ash Air stands as a reliable partner for industries across New Zealand. As we celebrate our legacy, explore how our nationwide sales and service network continues to empower businesses, providing cutting-edge solutions and ongoing support …


In the world of pneumatic power, Chicago Pneumatic stands as a beacon of reliability and innovation. For those seeking to elevate their projects with top-tier air compressors and tools, the exciting news is that the benefits don't stop at the exceptional quality of Chicago Pneumatic products. Now, celebrate the added perk of free shipping when you shop CP air compressors and air tools from our Online Shop! …


In Q4 Ash Air rolled out a nationwide Circles training program, led by our General Manager, Pompilio. It was an opportunity to educate and encourage the team to learn more about our vision and purpose. …


Here at Ash Air we work together to create a place where everyone can thrive. Here, you can unlock your potential, drive innovation, and stay relevant in our rapidly changing world. We strongly believe that the key to unlocking potential, driving innovation and a sustainable future for all, is lifelong learning. …


This month, the Ash Air team, throughout the country (Auckland North and South, Waikato, Taranaki, Bay of Plenty, Christchurch and Dunedin) celebrated the launch of Water For All in New Zealand! ๐Ÿ’ง๐ŸŽ‰
…

Show More