#AshAirPassionatePeople: Our Service Planners!

The team at Ash Air are passionate about supporting the continuity of your business 24/7; supporting all aspects of your compressed air and vacuum systems, with second-to-none service for all brands. Consistently working towards providing absolute compressed air performance for your operations, we couldn't achieve this without an intregal part of the formula: our ever-important Service Planners!

Here we take a look at the Service Planner role at Ash Air, and the unique function of our team performing the involved tasks, as well a chat to Julie and Kelly: a couple of amazing Service Planners within the team! 

So, what does a Service Planner do?

We have Service Planners in all our main service locations/branches throughout the country. Our team of Planners and Coordinators are the first in line contact for our customers in need for maintenance and repair. They are responsible for planning the day to day schedules of our Field Service Engineers, and to organise crucial technical support for our customers. 

Next level customer service: How do our Planners make a difference and how do they help your business?

Being the main point of contact for our service customers, they are responsible for helping you, negotiating and agreeing the interventions terms, and ensuring we honour our service agreements and cover any of our customers requirements! We let you know when your compressor is ready for its servicing and allowing you to easily work in keeping your compressed air system in optimal condition, around the clock, 24/7.

Our team provide first line technical support to our customers, managing operational software, generating, and analysing reports related to our FSE utilisation and work process! We're proud of our dedication to creating a quality service experience from start to finish, and to help our customers solve their problems. This is why we are considered a business partner by our customers! 


What our Service Planners have to say


“When I first took the role of Customer Services Administrator 8 years ago, it was not normal to have a female in this role.  Through my hard work, improving business processes and working smarter, I grew the role and was promoted to Service Planner. Last year my role grew to include Service Coordinator for Nelson/Marlborough which has one technician. This has put me back on a steeper end of the learning curve. It has helped that my manager allows me to have the freedom to branch out in my role

.I enjoy the empowerment and freedom to make decisions that better my work life at Ash Air and therefore benefits the team. 

]What motivates me? Being able to grow and be flexible in the role. I enjoy interacting with customers from varying types of businesses as they each have different needs.  I like to deliver a positive experience to our customers by being helpful, reliable and easy to deal with.” 

Julie,
Service Planner/Coordinator

“The thing that I enjoy about this role is that I get to build relationships with the customers I book work with - even though I have never met them in person! You get to know them well and its rewarding.
Within this role there is a lot to learn;  it can be challenging at times because there are some things that take a bit longer to process and learn. For example, what parts to order for a compressor service can be a different from others. And then there are compressors that you have never heard of before. This where you can collaborate and utilise the knowledge of the people I work with! Our Service Technicians are full of knowledge, and they help me out a lot! They are the best. This role also relies a lot on being organized and I like that!
Many things contribute to my motivation: staying positive and seeing the brighter side of life, even when things are bad and not going so well. My family and friends is what keeps me going as well - they keep me humble and true to myself!” 

 

Kelly,
Service Planner

Who we are!

We’re a leader in our field, part of the largest compressed air company in the world, representing international brands. We have 13 locations throughout New Zealand, providing nationwide coverage, a supportive head office, and a team who are passionate about the performance of New Zealand’s air compressors and vacuum pumps. 

  • We specialise in the sales, service and installation of compressed air and vacuum equipment, blowers and all ancillary equipment. We offer excellent working conditions, competitive remuneration, the back up of a leading team, as well as a host of additional benefits.
  • Ash Air started out as a hire company in 1979. We soon realised a need in New Zealand for a company that specialised in uncompromising service and quality products. By the mid 1980's we were building oil flooded screw compressors for the New Zealand market. Through organic and acquisition growth we soon became the largest company in New Zealand specialising in the compressed air and vacuum service and supply industry.
  • Today, we are part of a global group who are world leaders in compressed air, and we are proud of our dedication to our customers operational longevity by offering sustainable products and services that sit in line with our passion for energy efficiency and your business well-being. More than 9,300 businesses all over New Zealand trust us to set-up, upgrade, and look after their compressed air and vacuum systems.  
  • Our people are our strength. Here at Ash Air, we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We are committed to equality of opportunity and encourage a dedicated, responsible and conscientious person to apply to join our supportive and dedicated team.


All applications will be treated in the strictest confidence. Applicants for this position must have a full NZ driver’s licence. To apply for a job you must have the right to live and work in New Zealand; however we can provide assistance and guidance for applicants with a good proven track record in the Compressed Air Industries from overseas.








News


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